Stop Reacting and Start Anticipating with Next-Gen XM
2020 accelerated the importance of Next-Gen Experience Management and Digital Transformation. Watch our recording of Will Yester, Director at Kalypso, and Gretchen Jezerc, First Insight SVP of Marketing as they discuss research results and advice around the maturity, adoption, and impact of Voice of Customer Analytics in retail.
The COVID-19 pandemic has magnified the importance of Voice-of-Customer Analytics in the retail landscape. Read our blog which includes key insights into the retail, footwear, and apparel industries – highlighting the significant growth in industry maturity for Voice-of-Customer Analytics technologies.
The vaccines are rolling out, but that doesn’t necessarily mean shoppers will be rushing back in-store. Our most recent consumer study found that almost a third of Americans are not comfortable getting vaccinated. Read our press release and download the infographic to learn more about how COVID-19 continues to impact consumers’ attitudes and shopping behaviors.
2020 was a year of unprecedented disruption. Unfortunately, retailers and brands need to prepare to hunker down some more, while looking ahead to what the new post-COVID world might look like.
With chaos comes opportunity. Heading into 2021, retailers and brands need to take advantage of any and all opportunities to start building for the future ahead. Read the “Top Predictions for Retail 2021” Forbes article from Greg Petro, CEO of First Insight.
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First Insight created the world’s leading Voice of the Customer predictive analytics platform. We are committed to revolutionizing how retailers and brands can make better, faster and smarter product investment, pricing, planning and marketing decisions.This overview shows how First Insight helps companies overcome some of the most common and significant business challenges.
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