Human Resources

Next-Gen Experience Management

Empower and Engage Employees through Better Listening

Create better offerings, more effective employee programs, and a more engaged workforce by listening to the Voice of your Employees.

ENGAGE YOUR ASSOCIATES TO CREATE HIGHER-PERFORMING TEAMS AND OPTIMIZED OFFERINGS

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Hire and groom A-players. Develop a highly effective workforce and reduce churn. Easy to say, but tough to implement. In many organizations, the Voice of the Employee remains an untapped resource.

People join a company because they believe in its mission and its offerings. They stay because they feel valued, heard, and a part of the process. Excite and motivate your workforce by engaging them in creating your offerings, both internal and external - whatever their role.

With First Insight, you can really know your employees, what they value, and how they perceive your company and its offerings. Turn your employees into experience creators. Tap into the power of your employees’ insights in your offering creation and unlock their passion for your mission.

The First Insight Advantage:

  • Pioneer and Market Leader - Proven, predictive, actionable data, even on new offerings with no history
  • Unparalleled Value - Lowest total cost provider and highest demonstrated ROI
  • Faster and Easier to use - Up and running in days, actionable results within 24-48 hours
  • Scalable - Enterprise solution supporting many of the world’s largest brands in daily operations
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Customer Experience

  • Develop your employees to think like current and target customers, and empower them to define the customer experience for both current products and services and next-generation offerings.
  • Inform cross-functional conversations with data about experiences customers will love, and improve team performance and business results. 
  • Deepen your organization’s understanding of both current and white-space customers and segments. 
  • Identify winning concepts before you roll them out. 
  • Empower your entire organization to create experiences that both current and new customers will value.
  • Create end-to-end solutions your customers love, from when they first see your offerings to when they use, service, and replenish them.
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Product Experience

  • Your employees, regardless of job title or role, can positively impact business decisions and financial results.  By involving them in defining your next-gen product or service, you’ll achieve better offerings and a more engaged workforce – a win-win. 
  • Improve the success of your offerings by optimizing features, packaging, messaging, and the total solution based on actionable employee and customer insights.
  • Optimize pricing, promotion and discount strategies based on better organizational understanding of how target consumers and segments value your offerings.
  • Create offerings for specific segments, personas, and channels based on voice-of-the-customer data and predictive analytics.
  • Get results faster and more cost-effectively than with other testing and research methods so you can keep up with fast-changing consumer and employee preferences and get to market faster with the right offerings.
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Brand Experience

  • Create the best employer-brand experience that aligns with your target employees’ interests and career goals through employee-directed messaging, recruiting, and development programs.
  • Increase sales and brand loyalty by aligning your branding, messaging, and positioning with what your target customer segments and personas value. 
  • Let your target customer groups help your organization understand which logo, color, symbols and tone they want and value over competitive offerings.
  • Understand which brand extensions resonate with your target segments to maximize profitable growth and minimize risk.
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Employee Experience

  • Energize your employees and those of your channel partners by engaging them in defining new offerings, campaigns, and services that resonate with your target customer segments.
  • Receive clear guidance from employees on which training and development alternatives will drive the greatest value for them and for the company. Lead with the best alternatives from the start.
  • Before rolling out a new application or workflow, get feedback from your employees. With First Insight’s predictive analytics, employees can inform your investment decisions and your business can hit its goals.

How It Works

First Insight’s Next-Gen Experience Management Platform provides a powerful, scalable, and easy-to-integrate solution that informs all the business decisions you face. Through advanced analytics including human computational modeling, Bayesian mathematical models, predictive analytics and APIs, First Insight’s platform represents a proven, breakthrough solution that helps you anticipate outcomes so you can build financial plans that you can achieve.

Understand More Through Better Listening

From Startups to Global Brands, Our Customers Get Measurable Results

Create Better Experiences, Faster

The Most Advanced And Mature Predictive Analytics Tools On The Market

Artificial Intelligence… Predictive Analytics… Machine Learning…
Everyone claims they have them, but not all are alike. First Insight’s patented approach uses a straightforward consumer engagement technique, requires fewer customer respondents, and provides more accurate output for better business decisions than other tools.

And you receive actionable results within 24-48 hours – much faster than most other solutions.

80 Up to 80% Improvement in New Product Success Sates
100 Access to Over 100 Million Respondents Globally in More Than 150 Countries
10 10+ Years of Aggregated Data and Experience

Next-Gen Experience Management

Customer Experience

Listen to your customers. Create experiences they’ll love and value.

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Product Experience

From concept to decision in 24 hours - improving success rates by as much as 80%

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Brand Experience

Build your brand with your target customers – and create loyalty that lasts.

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Employee Experience

Engage and motivate your employees – and drive business results.

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Are Your Decisions Based On Instinct? History? Hope?

Get the insight. Schedule a free demo today.