Customer Success

Our success is directly tied to the success of our 200+ customers.  See what our customers are saying about how First Insight is transforming their businesses — helping turn around struggling companies and helping successful brands stay ahead.

Our Customers Win By Creating Better Experiences

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Customer Case Studies

From sporting goods to bridesmaid gowns, First Insight customers worldwide are using our solution to understand their customers’ preferences and create winning offerings at the right price, targeting the right customer. Leading department stores including Marks & Spencer use First Insight to get to market faster with the right brand portfolio and product assortment. Footwear brands like Crocs leverage First Insight to invest in the winning offerings and tailor their global assortment for local markets.

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Customer Webinars

With customer preferences, market forces, and technology changing faster than ever, best practices are key for success in creating and delivering winning offerings and experiences. Hear from First Insight customers, technology partners, and industry leaders about how they are leveraging First Insight to outsmart these disruptions and achieve their business goals.

HIGHEST DEMONSTRATED ROI. GUARANTEED.

Unparalleled Value Delivery and Lowest Total Cost Provider


Our industry-leading platform takes your experience management operations from reactive to proactive. We empower you to create products, brands, and customer and employee engagement that deliver growth to both your top and bottom lines.

From Startups to Global Brands, Our Customers Get Results

Featured Product

InsightSuite for Small Business

Specialized Tools for Small & Emerging Businesses

The fastest and most cost effective way to increase sales, profits and sell-in for growing businesses and digitally native brands.

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Free Ebook

Maximize Value, Speed & Profit

Learn how to leverage Voice of the Customer Analytics and 3D Product Creation to make more profitable products, faster.

Get the Free E-book
Roundtable Video

Kohl's Creates Value W/Predictive Analytics

Learn How First Insight's Predictive Tools Fuel Kohl's Success

As one of the world's leading omnichannel retailers with more than 1,100 stores in 49 states, Kohl's is leveraging First Insight's predictive analytics solution and voice-of-the-customer data to improve their business.

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Webinar

Consumer Sustainability Survey 2021

The First Industry-Wide Consumer Study On Shoe Sustainability

This industry-wide survey aims to create a critical baseline that brands and retailers can use to ensure they understand what consumers actually comprehend, what terms and phrases resonate best, and what areas they should prioritize.

Download the Webinar & Findings
Supply Chain & Pricing

Navigating Disruption

How The Rockport Company is Optimizing Assortments and Pricing with Data + Digital Product Testing

Learn how The Rockport Company created a new product playbook powered by the Voice of the Customer and predictive tools.

View the Webinar & Highlights

Next-Gen Experience Management

Customer Experience

Listen to your customers. Create experiences they’ll love and value.

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Product Experience

From concept to decision in 24 hours - improving success rates by as much as 80%

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Brand Experience

Build your brand with your target customers – and create loyalty that lasts.

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Employee Experience

Engage and motivate your employees – and drive business results.

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Are Your Decisions Based On Instinct? History? Hope?

Get the insight. Schedule a free demo today.