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For well over a decade, First Insight has led the voice-of-customer predictive analytics industry. Our Next-Gen XM (Experience Management) platform is used by over 100 enterprises to make decisions on product and service offerings, pricing, branding, and marketing.
We work with small, digitally-native companies to some of the largest businesses in the world. With First Insight, you benefit from the collective experience of all of our customers and can take confidence in knowing you are working with the industry leader.
Our platform delivers predictive results, by target segment, on future solutions and options. We provide data to answer your specific questions and address key trade-offs. We don’t just extrapolate results from unstructured data that you hope will answer your question.
With our clear results visualization and customizable dashboards and reports, any user can view the results they need – from strategic planning to development, sales operations, marketing and customer service.
Most important, First Insight’s platform automatically tracks the value delivered. Decisions made using the data can be recorded so you can see the direct impact to your business.
First Insight is one of the only experience management platforms to provide a quantified ROI driven by decisions made from our results.
Our customer success professionals work with your team to ensure the solution fits within your processes and is adopted appropriately. Their focus is on your success.
First Insight’s Experience Management Platform works at enterprise speed and scale. Actionable results are available from as few as 150-200 respondents in less than 24 hours – much faster and less expensive than other solutions.
With First Insight, you can be operational at scale across multiple functional teams in a matter of weeks.
Our cloud-based platform can streamline workflows through systems integrations, and scales from handfuls to thousands of users and concepts tested. As your business grows, we grow with you.
We don’t tell you what is wrong after the fact – we let you anticipate which offerings are best. First Insight is the only solution that uses Bayesian modeling (in addition to sentiment, ratings, rankings, and NLP) to provide predictive results for future options.
First Insight analyzes both structured and unstructured data about your next alternative or offering – helping you create the experience desired and valued by your target audience.
Over the past decade, First Insight has been recognized by Gartner, IDC, Forrester, RSR Research, Chain Link Research and other leading analysts.
Enterprises choose First Insight with confidence based on the assessments of industry analysts.
First Insight is easy to use and implement — small businesses start with a few tests, while large enterprises can test tens of thousands of items across the customer journey. Both self-service and full-service models are offered.
No integration or IT footprint is necessary to get started. When integration is desired, First Insight’s platform offers APIs to integrate to business intelligence, PLM, 3D CAD, ERP, Pricing and CRM Systems. The result is a seamless, frictionless process for bringing voice-of-the-customer inputs to decisions across the lifecycle.
First Insight’s ecosystem of partners helps you maximize value from your investment. Most of the industry’s top consulting firms and technology solution providers recognize the unique value First Insight brings to retailers and brands, and they have sought to partner with us to increase that value to their clients.
Whether it’s operationalization and adoption or integration into your existing environment, First Insight’s ecosystem of partners will work with you to solve your challenges and ensure a strong ROI.
First Insight brings voice-of-the-customer inputs from around the globe to your critical experience management decisions. We test concepts throughout North America, Europe, Asia, Australia and Latin America. Our solution is localized so that it captures the customer’s voice in dozens of countries, languages, and currencies throughout the world.
InsightSUITE provides an integrated, global view from a single dashboard, showing predictive item performance by region or country, along with rankings, comments, and sentiment.
With our mobile app, you can access your First Insight data from anywhere – in meetings, on the road, or while working from home.
Customer Experience leaders use our tool to track feedback and actions to help create the experiences the customer really wants.
Product Teams use our tool to inform decisions based on how target customers value new offering ideas and features.
Marketing teams can review voice-of-customer data to create targeted offerings and campaigns and optimize promotions.
Customer Service leaders can reduce firefighting by asking customers what experiences they would like to have and meeting those expectations.
Human resources leaders can engage and motivate employees by including their input in the creation of new offerings and employee programs.