First Insight has led the voice-of-customer predictive analytics in the retail industry for well over a decade. Hundreds of enterprises use our platform to decide on product and service offerings, new product pricing, branding, and marketing.
We work with small, digitally-native companies to some of the largest businesses in the world. With First Insight, you benefit from the collective experience of all of our customers and can take confidence in knowing you are working with the industry leader.
Our digital product testing platform delivers predictive results, by target segment, on future solutions and options. We provide data to answer your specific questions and address key trade-offs. We don’t just extrapolate results from unstructured data that you hope will answer your question. With our clear results visualization and customizable dashboards and reports, any user can view the results they need – from strategic planning to development, sales operations, marketing and customer service. Most important, First Insight’s platform automatically tracks the value delivered. Decisions made using the data can be recorded so you can see the direct impact to your business
First Insight is one of the only experience management platforms to provide a quantified ROI driven by decisions made from the results delivered by our voice of the customer analysis tools. Our customer success professionals work with your team to ensure the solution fits within your processes and is adopted appropriately. Their focus is on your success.
Speed & Scale
First Insight’s retail technology platform works at enterprise speed and scale. Actionable results are available from as few as 150-200 respondents in less than 24 hours – much faster and less expensive than other solutions. With First Insight, you can be operational at scale across multiple functional teams in a matter of weeks. Our cloud-based platform can streamline workflows through systems integrations, and scales from handfuls to thousands of users and concepts tested. As your business grows, we grow with you.
A Better Signal
We don’t tell you what is wrong after the fact – we let you anticipate which offerings are best. First Insight is the only solution that uses Bayesian modeling (in addition to sentiment, ratings, rankings, and NLP) to provide forward-looking results for future options. First Insight analyzes both structured and unstructured data about your next initiative or offering – helping you create the products and experiences that your customers value.
Start at Any Level & Expand
First Insight is easy to use and implement — small businesses start with a few tests, while large enterprises can test tens of thousands of items across the customer journey. Both self-service and full-service models are offered. No integration or IT footprint is necessary to get started. When integration is desired, First Insight’s platform offers APIs to integrate to business intelligence, PLM, 3D CAD, ERP, Pricing and CRM Systems. The result is a seamless, frictionless process for bringing voice-of-the-customer inputs to decisions across the lifecycle.
Reach: Global & Mobile
First Insight brings voice-of-the-customer inputs from around the globe to your critical experience management decisions. We test concepts throughout North America, Europe, Asia, Australia and Latin America. Our solution is localized so that it captures the customer’s voice in dozens of countries, languages, and currencies throughout the world. InsightSUITE provides an integrated, global view from a single dashboard, showing predictive item performance by region or country, along with rankings, comments, and sentiment. With our mobile app, you can access your First Insight data from anywhere – in meetings, on the road, or while working from home.