- Retail Products
- XM Products
2020 magnified the importance of Next-Gen Experience Management and Digital Transformation. Will Yester, Director at Kalypso, and Gretchen Jezerc, First Insight SVP of Marketing presented a webinar on the value of Voice of the Customer analytics, highlighting research results from Kalypso’s 5th Annual Digital Adoption Survey. The webinar also shared advice on digital transformation maturity, adoption, and impact of Voice of Customer Analytics in retail.
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