Outlook 2021: Next-Gen XM + Digital Transformation Maturity


2020 magnified the importance of Next-Gen Experience Management and Digital Transformation. Will Yester, Director at Kalypso, and Gretchen Jezerc, First Insight SVP of Marketing presented a webinar on the value of Voice of the Customer analytics, highlighting research results from Kalypso’s 5th Annual Digital Adoption Survey. The webinar also shared advice around digital transformation maturity, adoption, and impact of Voice of Customer Analytics in retail.

If you would like to request the presentation deck please contact Marketing Manager Sarah Efremenko at sarah.efremenko@firstinsight.com.

Highlight Clips

Gretchen Jezerc | The Evolution of Retail & The Changing Consumer

Gretchen Jezerc | The Importance of Next-Gen Experience Management

Will Yester | Digital Transformation Maturity with DPC Adoption

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