Services & Support


Ready to learn more?

Start the Conversation

We are with you every step of the way through implementation of the First Insight solution. Our services and support capabilities can help streamline the integration of First Insight into your operations quickly and effectively.

Benchmarking

As a retailer or brand, your biggest challenge is introducing new products that meet or exceed sales, margin and sell-through expectations. Yet, according to studies published by Gartner, MIT Sloan, and Harvard Business Review, more than half of new product launches are deemed failures.

ForeSight by First Insight is the first ever solution enabling retailers and brands to accurately measure their own new product success rates and benchmark them against industry peers.


On-Site Photography 

An important element when running insights is how you present your products to the consumer. First Insight will work with your team to ensure your products are presented in the best possible light. Our years of experience in getting the right shot means the colors, patterns, silhouettes and individual details most important to you will be sharp and in focus.

Branded Consumer Engagement

Worried about maintaining and strengthening your brand? Our games are designed to portray your brand in an authentic and engaging way. Your logo, colors and other options are utilized to give consumers a seamless, branded experience.

Global Consumer Access

Need access to more of your customers? Want to drill down into niche consumer segments?  First Insight has partnerships with the world’s leading consumer research panel providers to give you instant access to more than 25 million shoppers in 65 countries.

Internationalization

With First Insight, you can globally test new products to see how they will resonate with consumers from different countries and cultures. Our platform supports testing across numerous languages and currencies around the world, so you can gain either an aggregated global view, or a segmented view of the voice of your customer, by country.


On-Site Support

Our on-site support provides end-to-end solutions ranging from photography and photo editing to insight setup and analysis of results. Our well-trained, experienced team will work hand-in-hand with your staff to ensure smooth and seamless execution of your Insights.

Remote Support

Our remote staff is available to support you with every request from setting up an insight to navigating your results. Response time is within four hours, during normal business hours. Be assured your requests and questions will be answered in a timely, professional, and knowledgeable manner.