Travel, Leisure & Entertainment
Next-Gen Experience Management

The Experience Is Everything

Service, ambiance, packages, branding, price point - these make or break your travel and leisure offering. Create entertainment experiences your guests will love by listening to the Voice of the Customer.

Co-Create Amazing Travel & Leisure Experiences with Actionable Input from the People Who Matter Most: Your Guests

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Amazing. Unforgettable. The Best. In the travel, leisure, and entertainment industries, the experience is everything. First Insight helps you make better decisions, from services and branding to packaging and pricing, informed by the Voice of the Customer and predictive analytics.  Hear from your customer about what they want to experience, versus learning what worked - or didn’t - after the fact, so you can differentiate, increase word-of-mouth, and grow your business.

The First Insight Advantage:

  • Pioneer and Market Leader - Proven, predictive, actionable data, even on new offerings with no history
  • Unparalleled Value - Lowest total cost provider and highest demonstrated ROI
  • Faster and Easier to use - Up and running in days, Actionable results within 24-48 hours
  • Scalable - Enterprise solution supporting many of the world’s largest brands in daily operations
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Customer Experience

  • Create the experiences your customers want, whether business travelers, families, vacationers, luxury travelers, or extreme adventurists.
  • Grow your business by creating experiences that new and underserved customers will value.
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Product Experience

  • Improve the success of your offerings by creating and selling experiences and services customers want to buy.
  • Optimize pricing, promotion, and discount strategies based on how target consumers value your offerings.
  • Create offerings for specific segments, personas, and channels based on voice-of-the-customer and predictive analytics.
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Brand Experience

  • Increase sales and brand loyalty by aligning your messaging and positioning with what your target customers value, whether it is fun and entertaining, professional and efficient, luxurious and exclusive, pragmatic and educational, or casual and relaxing.
  • Let your target customers decide which logo, color, symbols and tone they want and value over competitive offerings.
  • Understand which brand extensions resonate with your target customer to maximize profitable growth and minimize risk.
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Employee Experience

  • Energize your employees and those of your agents, franchisees, and outlets by engaging them on defining new offerings, packages, campaigns, and services that resonate with the target customers.
  • Empower sales and marketing with predictive data on target consumer behavior by region, franchise type, on-line sales, or agent-based engagements to increase sales rate and volume.

How It Works

First Insight’s Next-Gen Experience Management Platform provides a powerful, scalable, and easy-to-integrate solution that informs all the business decisions you face. Through advanced analytics including human computational modeling, Bayesian mathematical models, predictive analytics and APIs, First Insight’s platform represents a proven, breakthrough solution that helps you anticipate outcomes so you can build financial plans that you can achieve.

Understand More Through Better Listening

From Startups to Global Brands, Our Customers Get Results

Create Better Experiences, Faster

The Most Advanced And Mature Predictive Analytics Tools On The Market

Artificial Intelligence… Predictive Analytics… Machine Learning…
Everyone claims they have them, but not all are alike. First Insight’s proprietary approach uses a straightforward consumer engagement technique, requires fewer customer respondents, and provides more accurate output for better business decisions than other tools.

And you receive actionable results within 24-48 hours – much faster than most other solutions.

80 Up to 80% improvement in new product success rates
100 Access to over 100 million respondents globally in more than 150 countries
10 10+ Years of Data and Experience

Next-Gen Experience Management

Customer Experience

Listen to your customers. Create experiences they’ll love and value.

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Product Experience

From concept to decision in 24 hours - improving success rates by as much as 80%

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Brand Experience

Build your brand with your target customers – and create loyalty that lasts.

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Employee Experience

Engage and motivate your employees – and drive business results.

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Are Your Decisions Based On Instinct? History? Hope?

Get the insight. Schedule a free demo today.