Travel, Leisure & Entertainment
Next-Gen Experience Management

The Experience Is Everything

  • Boost revenues >10% from customer-defined promotions
  • Beat sales plans by >10% from web and catalog designs
  • Achieve 25% growth in new sectors through brand extension
  • Engage customers globally with 35+ language/currency combinations
  • 80% Improvement in New Offering Success Rate
  • 9% Increase in Gross Margins

Co-Create Amazing Travel & Leisure Experiences with Actionable Input from the People Who Matter Most: Your Guests


Amazing. Unforgettable. The Best. In the travel, leisure, and entertainment industries, the experience is everything. First Insight helps you make better decisions, from services and branding to packaging and pricing, informed by the Voice of the Customer and predictive analytics.  Hear from your customer about what they want to experience, versus learning what worked - or didn’t - after the fact, so you can differentiate, increase word-of-mouth, and grow your business.

The First Insight Advantage:

  • Pioneer and Market Leader - Proven, predictive, actionable data, even on new offerings with no history
  • Unparalleled Value - Lowest total cost provider and highest demonstrated ROI
  • Faster and Easier to use - Up and running in days, Actionable results within 24-48 hours
  • Scalable - Enterprise solution supporting many of the world’s largest brands in daily operations

title-icon-customer-experience Customer Experience

  • Create the experiences your customers want by getting input from business travelers, families, vacationers, luxury travelers, or extreme adventurists.
  • Grow your business by creating experiences that new and underserved customers will value.

title-icon-product-experience Product Experience

  • Improve the success of your offerings by creating and selling experiences and services customers want to buy.
  • Optimize pricing, promotion, and discount strategies based on how target consumers value your offerings.
  • Create offerings for specific segments, personas, and channels based on voice-of-the-customer and predictive analytics.

title-icon-brand-experience Brand Experience

  • Increase sales and brand loyalty by aligning your messaging and positioning with what your target customers value, whether it is fun and entertaining, professional and efficient, luxurious and exclusive, pragmatic and educational, or casual and relaxing.
  • Let your target customers decide which logo, color, symbols and tone they want and value over competitive offerings.
  • Understand which brand extensions resonate with your target customer to maximize profitable growth and minimize risk.

title-icon-exployee-experience Employee Experience

  • Energize your employees and those of your agents, franchisees, and outlets by engaging them on defining new offerings, packages, campaigns, and services that resonate with the target customers.
  • Empower sales and marketing with predictive data on target consumer behavior by region, franchise type, on-line sales, or agent-based engagements to increase sales rate and volume.


Unparalleled Value Delivery and Lowest Total Cost Provider

Our industry-leading platform takes your experience management operations from reactive to proactive. We empower you to create products, brands, and customer and employee engagement that deliver growth to both your top and bottom lines.


Increasing Sales And Mitigating Risk

Learn how Hush Puppies uses predicative analytics and consumer insights to reduce their risk.

Watch the Webinar

How It Works

First Insight’s Next-Gen Experience Management Platform provides a powerful, scalable, and easy-to-integrate solution that informs all the business decisions you face. Through advanced analytics including human computational modeling, Bayesian mathematical models, predictive analytics and APIs, First Insight’s platform represents a proven, breakthrough solution that helps you anticipate outcomes so you can build financial plans that you can achieve.

Understand More Through Better Listening

From Startups to Global Brands, Our Customers Get Results

Create Better Experiences, Faster

The Most Advanced And Mature Predictive Analytics Tools On The Market

Artificial Intelligence… Predictive Analytics… Machine Learning…
Everyone claims they have them, but not all are alike. First Insight’s proprietary approach uses a straightforward consumer engagement technique, requires fewer customer respondents, and provides more accurate output for better business decisions than other tools.

And you receive actionable results within 24-48 hours – much faster than most other solutions.

80% Up to 80% improvement in new product success rates
100+ Access to over 100 million respondents globally in more than 150 countries
10+ 10+ Years of Data and Experience

Next-Gen Experience Management

iconfinder-customer-experience Customer Experience

Listen to your customers. Create experiences they’ll love and value.

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icon-product-experience-purple Product Experience

From concept to decision in 24 hours - improving success rates by as much as 80%

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iconfinder-brand Brand Experience

Build your brand with your target customers – and create loyalty that lasts.

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iconfinder-employee-experience Employee Experience

Engage and motivate your employees – and drive business results.

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Are Your Decisions Based On Instinct? History? Hope?

Get the insight. Schedule a free demo today.