Customer
Experience Management

Create the Experience, Don’t Just Read About It Afterward

Every offering and every experience has a customer. Listen and understand to create experiences your customer will love.

Maximize Satisfaction by Anticipating Your Customers’ Needs

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You can craft the best experiences when you know what your customers want and how they will react.

First Insight helps you engage your target consumers right from the start of the customer journey, so you can make the decisions that will maximize customer loyalty and drive business results.

The First Insight Advantage:

  • Pioneer and Market Leader - Proven, predictive, actionable data, even on new offerings with no history
  • Unparalleled Value - Lowest total cost provider and highest demonstrated ROI
  • Faster and Easier to use - Up and running in days, actionable results within 24-48 hours
  • Scalable - Enterprise solution supporting many of the world’s largest brands in daily operations

Listen To - And Act On -
the Voice of Your Customer

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  • ✓ Identify The Best Initiatives Before You Roll Them Out.

    Whether your customers will experience your products, services, advertising, or channel, let them help define the experience they want. Then you can launch with confidence.

  • ✓ Actionable Data – Based on Voice of the Customer

    First Insight gathers data from hundreds or thousands of customers, analyzes the data, and summarizes the results so that you know easily and quickly what decisions to make.

  • ✓ Easy as 1 – 2 – 3

    Plan. Engage. Analyze. With First Insight’s proven customer engagement process, we make it easy to address tough business decisions where intuition and guessing are not enough.

How It Works

First Insight’s Next-Gen Experience Management Platform provides a powerful, scalable, and easy-to-integrate solution that informs all the business decisions you face. Through advanced analytics including human computational modeling, Bayesian mathematical models, predictive analytics and APIs, First Insight’s platform represents a proven, breakthrough solution that helps you anticipate outcomes so you can build financial plans that you can achieve.

Understand More Through Better Listening

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Meet Them Where They Are

Engage Customers On Their Terms

Engage your customers where they are. Reach them via any medium and ask them for specific feedback – across dozens of countries, languages and currencies.

Engage current customers as well as new, white-space customers that you want to target for growth. Segment the results by target demographics and personas.

Create Better Experiences, Faster

The Most Advanced And Mature Predictive Analytics Tools On The Market

Artificial Intelligence… Predictive Analytics… Machine Learning…
Everyone claims they have them, but not all are alike. First Insight’s proprietary approach uses a straightforward consumer engagement technique, requires fewer customer respondents, and provides more accurate output for better business decisions than other tools.

And you receive actionable results within 24-48 hours – much faster than most other solutions.

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80 Up to 80% improvement in new product success rates
100 Access to over 100 million respondents globally in more than 150 countries
10 10+ Years of Data and Experience

From Startups to Global Brands, Our Customers Get Results

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No CRM Database? No Problem.

First Insight partners with the world leaders in third-party email panels to give you access to hundreds of millions of respondents globally, with precise targeting capabilities.

Why First Insight?

Proven Value
  • 150+ Customers
  • Business Expertise & Ability To Operationalize
  • Actionable Data And Value Tracking
  • SOC 2, GDPR, CCPA Compliant
Leading Technology
  • Speed & Scale
  • 10+ Years of Data + Machine Learning + Price Elasticity
  • Recognized By Gartner, IDC, Forrester
Easy to Use & Integrate
  • Get Started With No IT Impact
  • Scalable Platform & Multipoint Integration
  • Partnerships With Major Tech Providers & Consulting Firms
  • Global & Mobile

Are Your Decisions Based On Instinct? History? Hope?

Get the insight. Schedule a free demo today.