Designed for all who develop, market, sell, and support products and services, the InsightSUITE Next-Gen Experience Management Platform gathers first-party data via digital engagements and processes it through proprietary algorithms to provide predictive results.
Across all sectors worldwide, First Insight provides actionable data so you can make the best decisions for your business, your customers, and your employees.
Engage - Listen - Understand
iCX, InsightSUITE’s digital engagement module, lets you engage prospects, consumers, customers, and employees via a simple and immersive, browser-based user experience.
iCX gathers feedback via survey questions, sentiment ratings, valuations, and open comments. Enterprises can customize the engagement with their own branding, incentives, and links all within one integrated platform.
Proven, Predictive, Efficient
InsightSUITE’s predictive analytics engine uses human computational modeling and Bayesian models to minimize the number of responses necessary for statistically valid results, making the experience management effort more accurate, less expensive, and faster than other research methods.
Expert Account Support
Your First Insight Account Manager is an experienced partner committed to your success, not just a sales rep looking for the upsell. Our team members have the skills and the will to help you operationalize the InsightSUITE platform successfully and maximize the value to your business.
Engage your customers where they are. Reach them via any medium and ask them for specific feedback – across dozens of countries, languages and currencies.
Engage current customers as well as new, white-space customers that you want to target for growth. Segment the results by target demographics and personas.
The InsightSUITE platform provides integrated decision- and value-tracking capabilities so you can close the loop on experience alternatives tested. By matching decisions with outcomes, you can measure the impact on your business.
First Insight is the industry leader in proven, demonstrated ROI from experience management initiatives.
We partnered with The Wharton Baker Retailing Center to create a comprehensive infographic exploring our findings.
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We partnered with The Wharton Baker Retailing Center and asked consumers in the U.S. how sustainable practices are impacting shopping habits and purchase decisions.
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The fastest and most cost effective way to increase sales, profits and sell-in for growing businesses and digitally native brands.
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Free Ebook
Learn how to leverage Voice of the Customer Analytics and 3D Product Creation to make more profitable products, faster.
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Roundtable Video
As one of the world's leading omnichannel retailers with more than 1,100 stores in 49 states, Kohl's is leveraging First Insight's predictive analytics solution and voice-of-the-customer data to improve their business.
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This industry-wide survey aims to create a critical baseline that brands and retailers can use to ensure they understand what consumers actually comprehend, what terms and phrases resonate best, and what areas they should prioritize.
Download the Webinar & FindingsLearn how The Rockport Company created a new product playbook powered by the Voice of the Customer and predictive tools.
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While the Covid-19 pandemic hit most retailers hard, it created uniquely intense challenges for Hotter Shoes. Hotter needed to build up its e-commerce presence and appeal to a new group of shoppers at the same time.
Read the Case StudyOur success is directly tied to the success of our 150+ customers. First Insight was originally designed to support the rapidly changing industry of retail fashion and has evolved to support businesses of all types. Our ability to deliver predictive outcomes rapidly sets us apart and makes us an asset to all businesses and enterprises that want to improve experience management.
Security and Privacy – InsightSUITE experience management platform complies with GDPR,CCPA andSOC 2 guidelines, ensuring your company’s data, as well as those of your customers and employees, are private and secure.
Technology Ecosystem Integrations - InsightSUITE’s REST API enables two-way workflow integration with enterprise applications — from BI and CRM apps to PLM, eComm, DAM, Financial and ERP systems.
Scalability and Reliability – InsightSUITE is a robust, cloud-based experience management platform that scales in users, engagements, and items tested while offering high availability and reliability.
Proven Value
Leading Technology
Easy to Use & Integrate
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