NEXT-GEN EXPERIENCE
MANAGEMENT PLATFORM

InsightSUITE from First Insight combines the Voice of the Customer with predictive analytics to help enterprise teams create the customer, product, brand, and employee experiences that drive business results.

The Proven Platform for Bringing the Voice of the Customer to Experience Creation

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Designed for all who develop, market, sell, and support products and services, the InsightSUITE Next-Gen Experience Management Platform gathers first-party data via digital engagements and processes it through proprietary algorithms to provide predictive results.

Across all sectors worldwide, First Insight provides actionable data so you can make the best decisions for your business, your customers, and your employees.

The First Insight Advantage:

  • Pioneer and Market Leader - Proven, predictive, actionable data, even on new offerings with no history
  • Unparalleled Value - Lowest total cost provider and highest demonstrated ROI
  • Faster and Easier to use - Up and running in days, actionable results within 24-48 hours
  • Scalable - Enterprise solution supporting many of the world’s largest brands in daily operations

Listen To - And Act On -
the Voice of Your Customer

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  • ✓ Engage - Listen - Understand

    iCX, InsightSUITE’s digital engagement module, lets you engage prospects, consumers, customers, and employees via a simple and immersive, browser-based user experience.  

    iCX gathers feedback via survey questions, sentiment ratings, valuations, and open comments. Enterprises can customize the engagement with their own branding, incentives, and links.

  • ✓ Proven, Predictive, Efficient

    InsightSUITE’s predictive analytics engine uses human computational modeling and Bayesian models to minimize the number of responses necessary for statistically valid results, making the experience management effort more accurate, less expensive, and faster than other research methods.

  • ✓ Expert Account Support

    Your First Insight Account Manager is an experienced partner committed to your success, not just a sales rep looking for the upsell. Our team members have the skills and the will to help you operationalize InsightSUITE successfully and maximize the value to your business.

How It Works

First Insight’s Next-Gen Experience Management Platform provides a powerful, scalable, and easy-to-integrate solution that informs all the business decisions you face. Through advanced analytics including human computational modeling, Bayesian mathematical models, predictive analytics and APIs, First Insight’s platform represents a proven, breakthrough solution that helps you anticipate outcomes so you can build financial plans that you can achieve.

Understand More Through Better Listening

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Leader in Proven ROI

Track the Value Driven By Your Decisions

InsightSUITE provides integrated decision- and value-tracking capabilities so you can close the loop on experience alternatives tested.  By matching decisions with outcomes, you can measure the impact on your business.

First Insight is the industry leader in proven, demonstrated ROI from experience management initiatives.

Create Better Experiences, Faster

The Most Advanced And Mature Predictive Analytics Tools On The Market

Artificial Intelligence… Predictive Analytics… Machine Learning…
Everyone claims they have them, but not all are alike. First Insight’s proprietary approach uses a straightforward consumer engagement technique, requires fewer customer respondents, and provides more accurate output for better business decisions than other tools.

And you receive actionable results within 24-48 hours – much faster than most other solutions.

80 Up to 80% improvement in new product success rates
100 Access to over 100 million respondents globally in more than 150 countries
10 10+ Years of Data and Experience

From Startups to Global Brands, Our Customers Get Results

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The Enterprise-Grade Solution

Secure, Reliable Ecosystem Access
Supports Your Business Growth

Security and Privacy – InsightSUITE complies with GDPR, CCPA and
SOC 2 guidelines, ensuring your company’s data, as well as those of your customers and employees, are private and secure.

Technology Ecosystem Integrations -  InsightSUITE’s REST API enables two-way workflow integration with enterprise applications — from BI and CRM apps to PLM, eComm, DAM, Financial and ERP systems.

Scalability and Reliability – InsightSUITE is a robust, cloud-based platform that scales in users, engagements, and items tested while offering high availability and reliability.

Why First Insight?

Proven Value
  • 150+ Customers
  • Business Expertise & Ability To Operationalize
  • Actionable Data and Value Tracking
  • SOC 2, GDPR, CCPA Compliant
Leading Technology
  • Speed & Scale
  • 10+ Years of Data + Machine Learning + Price Elasticity
  • Recognized By Gartner, IDC, Forrester
Easy to Use & Integrate
  • Get Started With No IT Impact
  • Scalable Platform & Multipoint Integration
  • Partnerships With Major Tech Providers & Consulting Firms
  • Global & Mobile

Are Your Decisions Based On Instinct? History? Hope?

Get the insight. Schedule a free demo today.