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Designed for all who develop, market, sell, and support products and services, the InsightSUITE Next-Gen Experience Management Platform gathers first-party data via digital engagements and processes it through proprietary algorithms to provide predictive results.
Across all sectors worldwide, First Insight provides actionable data so you can make the best decisions for your business, your customers, and your employees.
iCX, InsightSUITE’s digital engagement module, lets you engage prospects, consumers, customers, and employees via a simple and immersive, browser-based user experience.
iCX gathers feedback via survey questions, sentiment ratings, valuations, and open comments. Enterprises can customize the engagement with their own branding, incentives, and links all within one integrated platform.
InsightSUITE’s predictive analytics engine uses human computational modeling and Bayesian models to minimize the number of responses necessary for statistically valid results, making the experience management effort more accurate, less expensive, and faster than other research methods.
Your First Insight Account Manager is an experienced partner committed to your success, not just a sales rep looking for the upsell. Our team members have the skills and the will to help you operationalize the InsightSUITE platform successfully and maximize the value to your business.
First Insight’s Next-Gen Brand Experience Management Software provides a powerful, scalable, and easy-to-integrate solution that informs all the business decisions you face. Our platform and decision-making software leverage analytics including human computational modeling, Bayesian mathematical models, predictive analytics and APIs, First Insight’s platform represents a proven, breakthrough solution that helps you anticipate outcomes so you can build financial plans that you can achieve.
Understand More Through Better Listening
Engage your customers where they are. Reach them via any medium and ask them for specific feedback – across dozens of countries, languages and currencies.
Engage current customers as well as new, white-space customers that you want to target for growth. Segment the results by target demographics and personas.
The InsightSUITE platform provides integrated decision- and value-tracking capabilities so you can close the loop on experience alternatives tested. By matching decisions with outcomes, you can measure the impact on your business.
First Insight is the industry leader in proven, demonstrated ROI from experience management initiatives.
Artificial Intelligence… Predictive Analytics… Machine Learning…
Everyone claims they have them, but not all are alike. First Insight’s proprietary approach uses a straightforward consumer engagement technique, requires fewer customer respondents, and provides more accurate output for better business decisions than other tools.
And you receive actionable results within 24-48 hours – much faster than most other solutions.
Our success is directly tied to the success of our 150+ customers. First Insight was originally designed to support the rapidly changing industry of retail fashion and has evolved to support businesses of all types. Our ability to deliver predictive outcomes rapidly sets us apart and makes us an asset to all businesses and enterprises that want to improve experience management.
Security and Privacy – InsightSUITE experience management platform complies with GDPR,CCPA andSOC 2 guidelines, ensuring your company’s data, as well as those of your customers and employees, are private and secure.
Technology Ecosystem Integrations - InsightSUITE’s REST API enables two-way workflow integration with enterprise applications — from BI and CRM apps to PLM, eComm, DAM, Financial and ERP systems.
Scalability and Reliability – InsightSUITE is a robust, cloud-based experience management platform that scales in users, engagements, and items tested while offering high availability and reliability.