Customer Service

Next-Gen Experience Management

Turn Your Moments of Truth into an Engine for Growth

Customer Service is always on the front lines. With First Insight, you can create experiences your customers want instead of reacting to feedback and doing damage control.

Turn Customer Service into a profit center by asking customers to help define what they want

Graphics-CPG-PhoneCustomer-Driven-Experiences

Customer Service & Support is a tough job. It sometimes feels like perpetual firefighting. To meet your business goals, wouldn’t it be better for your company to create the experience vs. just reacting to feedback after the fact?

General survey tools are not enough. You need a better signal derived from intentional and authentic customer inputs. First Insight brings voice-of-the-customer data and predictive analytics to your decisions on new approaches and solutions. Why wouldn’t you want your target customers to help you create the future service offerings they want - and are willing to pay for?

With First Insight, you can create winning service offerings using predictive, customer-informed data. Fast and at scale.

The First Insight Advantage:

  • Pioneer and Market Leader - Proven, predictive, actionable data, even on new offerings with no history
  • Unparalleled Value - Lowest total cost provider and highest demonstrated ROI
  • Faster and Easier to use - Up and running in days, actionable results within 24-48 hours
  • Scalable - Enterprise solution supporting many of the world’s largest brands in daily operations
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Customer Experience

  • Deepen your organization’s customer understanding by soliciting customer input on service offerings and experiences.
  • Identify winning concepts before you roll them out. Let your customers help define what experience they want.
  • Create end-to-end service experiences your customers love, from when they first see your offerings to when they use, service, and replenish them.
  • Turn ‘moments of truth’ into loyalty-creating experiences.
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Product Experience

  • Improve customer satisfaction and reduce support touches by creating products and services customers want to buy.
  • Improve the success of your service offerings by optimizing features, service packages, messaging, and the total solution based on actionable customer insights.
  • Optimize pricing, promotion and discount strategies for services and service bundles based on how target consumers and segments value your offerings.
  • Create services and bundles for specific segments, personas, and channels based on voice-of-the-customer data and predictive analytics.
  • Get results faster and more cost-effectively than with other testing and research methods so you can keep up with fast-changing consumer preferences and get to market faster with the right offerings.
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Brand Experience

  • Increase sales and brand loyalty by aligning your service offerings’ branding, messaging, and positioning with what your target customer segments value.
  • Let your target customer groups decide which logo, color, symbols and tone they want and value over competitive offerings.
  • Understand which brand extensions resonate with your target segments to maximize profitable growth and minimize risk.
  • Listen and learn from your customers and channel partners how to handle your ‘moments of truth’ in ways that will build brand equity and loyalty, not destroy it.
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Employee Experience

  • Energize your employees and those of your channel partners by engaging them in defining new service offerings, campaigns, and experiences that resonate with your target customer segments.
  • Engage and motivate your employees by involving them in designing the programs and benefits packages that resonate and best fit their needs.

How It Works

First Insight’s Next-Gen Experience Management Platform provides a powerful, scalable, and easy-to-integrate solution that informs all the business decisions you face. Through advanced analytics including human computational modeling, Bayesian mathematical models, predictive analytics and APIs, First Insight’s platform represents a proven, breakthrough solution that helps you anticipate outcomes so you can build financial plans that you can achieve.

Understand More Through Better Listening

From Startups to Global Brands, Our Customers Get Measurable Results

Create Better Experiences, Faster

The Most Advanced And Mature Predictive Analytics Tools On The Market

Artificial Intelligence… Predictive Analytics… Machine Learning…
Everyone claims they have them, but not all are alike. First Insight’s patented approach uses a straightforward consumer engagement technique, requires fewer customer respondents, and provides more accurate output for better business decisions than other tools.

And you receive actionable results within 24-48 hours – much faster than most other solutions.

80 Up to 80% Improvement in New Product Success Sates
100 Access to Over 100 Million Respondents Globally in More Than 150 Countries
10 10+ Years of Aggregated Data and Experience

Next-Gen Experience Management

Customer Experience

Listen to your customers. Create experiences they’ll love and value.

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Product Experience

From concept to decision in 24 hours - improving success rates by as much as 80%

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Brand Experience

Build your brand with your target customers – and create loyalty that lasts.

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Employee Experience

Engage and motivate your employees – and drive business results.

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Are Your Decisions Based On Instinct? History? Hope?

Get the insight. Schedule a free demo today.