First Insight + Marks & Spencer Webinar Replay


The customer knows best. And to succeed in today's market, you just have to listen to them. 
In this webinar replay, Elaine Wheeler, Head of Digital Product Development at Marks and Spencer, and Peter Jeavons, VP & GM, EMEA at First Insight, discuss how Marks and Spencer is leveraging "Voice of the Customer" data to inform product design, selection, pricing, and planning decisions in over 50 departments across their organization. 

Highlights from the Webinar Session

Why Did M&S Decide to work with First Insight?


Adjusting Buys Based of First Insight's Predicted Value Score


Using Customer Feedback to Adjust Designs for Better Sell-through


Testing Packaging Design to Increase Sell-through and Margins


Informing Assortment and Investment Decisions to increase Sales and Margins through First Insight


Informing Assortment and Style Decisions for Better Search Results and Greater Customer Value through First Insight

Download the Full Recording

Fill out the form below to receive the full webinar recording

You may unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

As Seen On: