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Greg Petro's Forbes Blog

First Insight CEO Greg Petro is widely recognized as a thought leader who challenges the status quo. Read his thought-provoking perspectives in his weekly Forbes articles.

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Posts about Customer Experience Management:

Retailers Face Q1 Inventory Glut As Late Cargos Keep Coming

Greg Petro's Forbes Blog

Retailers Face Q1 Inventory Glut As Late Cargos Keep Coming

Greg Petro's Forbes Blog

Retailers Face Brutal Holiday Season: "Everything is Going Wrong"

Greg Petro's Forbes Blog

Enhancing the E-commerce Experience Starts with the Customer

Greg Petro's Forbes Blog

The “Phygital” World: Reinventing the In-Store Experience Digitally

Greg Petro's Forbes Blog

Kathy Ireland Discusses CBD and The Importance of the Customer

Greg Petro's Forbes Blog

Online First Retail - Everyone Is Doing It

Greg Petro's Forbes Blog

Can Tribalism Help Marketers Navigate in a Pandemic Fog?

Greg Petro's Forbes Blog

P&G vs Unilever: What Does Next-Gen Experience Management Mean for CPG?

Greg Petro's Forbes Blog

How Ford and Volvo Are Embracing Next-Gen Experience Management

Greg Petro's Forbes Blog

What Can Marriott, Hilton or Loews Teach Macy’s and Others About COVID Customer Experience Management?

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