Winning Retailers Use Smart Tech in Their Products

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The areas of our lives that remain unconnected are dwindling in numbers. Products like smart thermostats, refrigerators, cars, phones and just about everything else one can own are being designed to offer connectivity to other devices and databases. These products and their communicative capabilities are known colloquially as the Internet of Things (IoT).  x_0_0_0_14097366_300

"Manufacturers to watch are undoubtedly the ones connecting their products to the Internet and adding digital applications catered to meet the ease, convenience and sophistication that today's consumer has come to demand," First Insight CEO Greg Petro wrote in an article for Forbes.

Companies doing their retail planning need to keep this in mind - incorporating the features and benefits the IoT lends to products leads to differentiation from non-IoT offerings and higher sales. Here are a couple of the retail verticals that are experiencing a shift to connected products to the delight of their investors and customers. 

Smart homes


While one IoT product doesn't make a home "smart," many homeowners and builders are equipping their houses with an entire gamut of connected devices.

Already starting to gain traction in the home goods retail market are smart thermostats from companies like Nest. According to Midwest Energy News, smart thermostats can be easily programmed to the user's exact specifications, giving him or her an unprecedented level of control and assistance. Once the thermostat is set, a series of sensors can determine when family members are home and learn the optimum level of comfort for the family at various times of the day, saving families money on heating costs. While the thermostat can make decisions on its own, it relinquishes none of its manual control, making sure that the user can always make changes even from remote locations.

Gigaom reported that smart lighting is also taking off in both residential and commercial markets. IoT connected lights use sensors to learn when certain parts of a building are occupied and at what times. By learning the habits of the people who use the buildings daily, the lights can automatically turn on or off, diminishing the chances that someone will carelessly leave the light on. Some businesses found that they could cut their lighting costs by 50 to 75 percent with smart lighting.

Smart Clothes

If you watched the U.S. Open in September, you most likely saw the ball boys and ball girls constantly running around the court. You may not have noticed that they were wearing Polo Tech shirts - shirts that can transmit biometric data to a smartphone or tablet where it can then be analyzed and presented to the wearer interested in his or her performance. 

IoT technology may one day proliferate and be a part of casual apparel, but for right now it seems to be largely focused on athletic wear. Professional and amateur athletes alike can wear smart clothes and track their performance over time.

Both customers and retailers are benefiting from this trend. Users of smart apparel such as Nike+ or FitBit can learn useful information about their fitness and their bodies as they use the gear over time. Many report that working to beat their previous marks is addicting, something retailers like to hear. While no concrete evidence yet suggests that wearables increase brand loyalty, it is hard not to imagine that as these applications become a part of consumers' lives, they will want to buy products that are compatible with them - such as Nike products that can communicate with Nike+.

Smart Vehicles


Anything that can be connected, will be connected - cars are no exception. Manufacturers have found automobiles a fertile ground for ideas on how both cars and drivers can benefit from added connectivity measures.

Gigaom pointed out that the IoT is the lifeblood of car sharing services. Car sharing is all about efficiency - connective functionality in shared cars allow customers to communicate with one another and manage the use of the car down to within 15 minutes, nearly eliminating wasteful downtime. Peer-to-peer sharing relies on the strength of its network, and the network relies on its ability to communicate. The environmental benefits of car sharing can only be realized if participants can maintain the efficiency needed to keep the operation running smoothly. 

Embedded GPS technologies are another important feature. The ability to know exactly where you need to go and the shortest route by which you can get there will save you time, gas money and frustration.

Most modern cars come with a computer under the hood. This computer collects thousands of data points on the health of the vehicle and is connected to a manufacturer's database, where the maker can be made aware of any problems even before the driver knows about them.

Connectivity that makes the consumer's life more convenient while allowing the retailer or manufacturer to accurately meet their needs will separate the winners from the losers as the IoT trend grows to dominate retail.