Last week I attended WWD’s Retail 20/20 event in New York City. Karla Gallardo, co-founder and CEO of Cuyana said something that really resonated with me, “Retail isn’t dying; our imagination is.” This struck a chord with me because it perfectly tees up the challenge many retailers and brands are facing today. While the imagination of these organizations may be dying, the imagination of the consumer is not. Retailers and brands need to find a way to catch-up, and emerging technologies are a big piece of the equation.
However, when you think of AI, predictive analytics and Big Data, most of the time you’re not thinking about small retailers and brands. But as many of the big retailers struggle to digitally transform their businesses, small and midsize (SMB) retailers are finding their moxie, particularly because they live in a world where avoiding even one misstep can have significant upside for their business.


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We partnered with The Wharton Baker Retailing Center to create a comprehensive infographic exploring our findings.
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The State Of Consumer Spending: Gen Z Influencing All Generations To Make Sustainability-First Purchasing Decisions
We partnered with The Wharton Baker Retailing Center and asked consumers in the U.S. how sustainable practices are impacting shopping habits and purchase decisions.
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InsightSuite for Small Business
Specialized Tools for Small & Emerging Businesses
The fastest and most cost effective way to increase sales, profits and sell-in for growing businesses and digitally native brands.
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Maximize Value, Speed & Profit
Learn how to leverage Voice of the Customer Analytics and 3D Product Creation to make more profitable products, faster.
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Kohl's Creates Value W/Predictive Analytics
Learn How First Insight's Predictive Tools Fuel Kohl's Success
As one of the world's leading omnichannel retailers with more than 1,100 stores in 49 states, Kohl's is leveraging First Insight's predictive analytics solution and voice-of-the-customer data to improve their business.
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Consumer Sustainability Survey 2021
The First Industry-Wide Consumer Study On Shoe Sustainability
This industry-wide survey aims to create a critical baseline that brands and retailers can use to ensure they understand what consumers actually comprehend, what terms and phrases resonate best, and what areas they should prioritize.
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Navigating Disruption
How The Rockport Company is Optimizing Assortments and Pricing with Data + Digital Product Testing
Learn how The Rockport Company created a new product playbook powered by the Voice of the Customer and predictive tools.
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HOTTER SHOES ATTRACTS YOUNGER AUDIENCE VIA ‘VOICE OF CUSTOMER’ ANALYTICS
While the Covid-19 pandemic hit most retailers hard, it created uniquely intense challenges for Hotter Shoes. Hotter needed to build up its e-commerce presence and appeal to a new group of shoppers at the same time.
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