Retail's Future: Open-Air, Curbside, and Data-Driven

March 10 2021 by Greg Petro

shutterstock_535399816-2A year after the onset of the Coronavirus conflagration that triggered the wholesale shutdown of shopping malls and precipitated the bankruptcies of so many venerated brands, the smoke is beginning to clear and the shape of the future of retail is coming into focus

Amazon filled the shutdown supply gap last year, but not without a big, expensive, “last mile” headache, and a second big headache with returns.

 

Order online, pickup and return in-store or curbside is the hybrid that was emerging before COVID-19. Now, retailers are embracing the model with gusto.

 

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retail  customers  voice of the customer  future of retail  Future of Brands  Coronavirus  COVID-19  curbside pickup

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