Retail's Future: Open-Air, Curbside, and Data-Driven

March 10 2021 by Greg Petro

shutterstock_535399816-2A year after the onset of the Coronavirus conflagration that triggered the wholesale shutdown of shopping malls and precipitated the bankruptcies of so many venerated brands, the smoke is beginning to clear and the shape of the future of retail is coming into focus

Amazon filled the shutdown supply gap last year, but not without a big, expensive, “last mile” headache, and a second big headache with returns.

 

Order online, pickup and return in-store or curbside is the hybrid that was emerging before COVID-19. Now, retailers are embracing the model with gusto.

 

Read the Full Article at Forbes.com if you are a subscriber or Download the PDF below.

retail  customers  voice of the customer  future of retail  Future of Brands  Coronavirus  COVID-19  curbside pickup

DOWNLOAD THE FULL ARTICLE.

Featured Product

InsightSuite for Small Business

Specialized Tools for Small & Emerging Businesses

The fastest and most cost effective way to increase sales, profits and sell-in for growing businesses and digitally native brands.

Learn more
Free Ebook

Maximize Value, Speed & Profit

Learn how to leverage Voice of the Customer Analytics and 3D Product Creation to make more profitable products, faster.

Get the Free E-book
Roundtable Video

Kohl's Creates Value W/Predictive Analytics

Learn How First Insight's Predictive Tools Fuel Kohl's Success

As one of the world's leading omnichannel retailers with more than 1,100 stores in 49 states, Kohl's is leveraging First Insight's predictive analytics solution and voice-of-the-customer data to improve their business.

Watch the Webinar
Webinar

Consumer Sustainability Survey 2021

The First Industry-Wide Consumer Study On Shoe Sustainability

This industry-wide survey aims to create a critical baseline that brands and retailers can use to ensure they understand what consumers actually comprehend, what terms and phrases resonate best, and what areas they should prioritize.

Download the Webinar & Findings