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Events &
Presentations

Stay current with upcoming industry events and view follow-up content about past First Insight events and appearances.

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OUTLOOK 2021: NEXT-GEN XM + DIGITAL TRANSFORMATION MATURITY

2020 magnified the importance of Next-Gen Experience Management and Digital Transformation. Will Yester, Director at Kalypso, and Gretchen Jezerc, First Insight SVP of Marketing presented a webinar on the value of Voice of the Customer analytics, highlighting research results from Kalypso’s 5th Annual Digital Adoption Survey. The webinar also shared advice around digital transformation maturity, adoption, and impact of Voice of Customer Analytics in retail.

Watch The Replay

Upcoming Events

  • October 13-14, 2021 Retail Week Live Magazine London Retail Week Live is a global retail festival that connects, inspires and challenges the retail ecosystem to create efficient and purposeful businesses to succeed in an ever-changing world. It is where business gets done and cross-industry collaboration begins.
     Register Today

Past Digital Events

  • June 21 - 25, 2021 NRF Retail Converge 2021 Virtual Event NRF Retail Converge brings together retailers from a wide range of functional areas to be inspired by leaders, learn relevant and actionable insights from each other, and explore new and tested technologies. SCHEDULE A MEETING
  • Webinar Replay Webinar: How to Win with the New Demand Chain Virtual Event Retail has talked for years about digitizing the supply chain, and COVID-19 accelerated digitization of customer and supply chain interactions. With the new rate of change in customer preferences and demand, that's no longer enough. Sean Coxall, CEO at 707 International joined First Insight Chief Commercial Officer Jim Shea for a discussion on how to win in today's retail reality. The webinar highlighted how it starts by digitizing the whole demand chain including the selling chain and how the Voice of the Customer can help brands create and win with relevant products and services that really resonate. WATCH THE REPLAY
  • February 22 - 25, 2021 FDRA's Global Shoe Sourcing e-Series Virtual Event This e-series included live webinars and a resource center that featured exclusive insight for leading shoe sourcing executives and experts on sourcing, supply chain, compliance and factory executives, directors and professionals. Read More
  • Event Recap WWD Virtual Apparel & Retail Summit New York, NY First Insight CEO Greg Petro joined Jonathan Duskin, CEO at Macellum Capital Management in a presentation about How Retailers and Brands Get Valued Post-COVID. Visit Event Recap
  • 14 October 2020 Virtual Sourcing Summit 2020: R/Evolution Overhauling Retail's Supply Chain Virtual Event The 2020 Virtual Sourcing Summit, R/Evolution: Overhauling Fashion’s Outmoded Supply Chain united thought leaders from around the world to reveal how to rebuild everything from sustainability, seasonality and social compliance, to product development, demand planning and purpose.

     Read More
  • Webinar Replay Dan Post Boot Camp: Digital Product Testing Drives Speed, Sell-in and New Style Success Digital Product Testing Webinar Replay Learn from Stephanie Greenfield, Managing Director of Product Development at Dan Post Boot Company, how the iconic western brand is leveraging digital product testing and the Voice of the Customer to get to market faster with winning new styles.

     Watch the Replay
  • May 28, 2020 Outsmarting Disruption: Navigate Assortment and Pricing Decisions with Voice of Customer Analytics Predictive analytics, Voice of the Customer, Product development Digital Event COVID-19 has shaken retail’s reality. Amid market disruptions and shifts in ways of working, brands and retailers around the world need new ways to triage orders and plan for market recovery by implementing strong, data-driven product strategies and offerings. Strategic digital solutions can help. First Insight and Columbus Consulting are offering an interactive digital session focused on leveraging customer data analytics to navigate assortment and pricing challenges in today’s crisis environment and beyond.
    Watch the Replay
  • April 15, 2020 Agility, Planning and Salvaging Seasons to Come Product Development, Predictive Analytics, Digital Testing WEBINAR First Insight CCO Jim Shea joined Dr. Mark Chrystal, Chief Analytics Officer at rue21, and Greg Flinn, Planning and Optimization Product Solutions Manager at Oracle Retail for a discussion on how to embrace new solutions and processes now that de-risk the supply chain and help with navigating today’s retail market disruptions. Planning and boosting agility to make pricing and product assortment decisions are more important than ever.
     Watch the Replay
  • Webinar Recording Crisis Management: Supply Chain, Technology, and Infrastructure Virtual Event With the Coronavirus pandemic, global retail faces uncertain times. Stay-at-home orders and social distancing have left stores empty and factories low on staff. However, digitalization of the supply chain can help. Watch the Replay
  • Webinar Recording Speed and Sustainability: The Digital Supply Chain of the Future Virtual Event First Insight CCO Jim Shea and Li & Fung President of Supply Chain Solutions, Sean Coxall explain the benefits of this exciting collaboration that combines retail predictive analytics and the Voice of the Customer with L&F's cutting edge digital supply chain platform. Retailers and brands all over the world can now leverage the partnership to launch the right products, faster and more sustainably. Watch the Replay
  • FDRA Retail Roundtable: New Shoe Consumer Trends as we Emerge From COVID New Customer Trends This discussion provided thought leadership on new consumer trends and behaviors plus post-pandemic tips for the footwear industry.

     Visit Recap Page
  • NRF 2021- Retail's Big Show | Chapter I Moving Forward Together Retail doesn’t stop. We won’t pause, we won’t rewind. Instead, we move forward together. But in retail, forging ahead means nothing if you don’t know where you’re going, or who you’re going with.

    Retail’s Big Show. It’s where innovative brands big and small come together to assess, learn and move forward with focus. Where the talks, tech and talent of tomorrow prepare us for the people of tomorrow. Where we learn what’s new, what’s next and what to look out for. Where our industry moves ahead and stays ahead — as one.     Visit Recap Page
  • WWD Virtual Apparel & Retail Summit First Insight CEO Greg Petro joined Jonathan Duskin, CEO at Macellum Capital Management in a presentation about How Retailers and Brands Get Valued Post-COVID. Visit Event Recap
  • FDRA The Future of Footwear Retail: A Roundtable Discussion Technologies Changing Business This roundtable provided thought leadership by discussing new technologies changing business opportunities in stores and online (reducing sales friction, increasing engagement), as well as new shopping behaviors. Watch the Replay
  • Webinar Replay: COVID as Catalyst: Emerging with Customer-Centric Digitalization Wolverine Worldwide and First Insight discuss how customer-driven digital product testing helps Wolverine Worldwide deepen customer understanding and drive product success. Watch the Replay
  • LiveWorx 2020 Push forward with LiveWorx. A game-changing, complimentary virtual event for the industrial enterprise that helps technologists innovate at scale with the real goal in mind: transformation that helps drive outcomes. Visit Event Recap
  • Texworld Text Talk: Demand Planning During a Crisis Panel Replay Assortment & Demand Planning Overstocks—and overcorrections on the flip side resulting in understocks—have plagued the apparel industry for decades. Either way, retailers have struggled with getting assortments right. The outcome: larger markdowns and smaller margins. And that was during the relative good times. With the COVID-19 virus racing around the world, determining which products to make, where to sell them and when consumers might buy has become an even bigger gamble. This panel reveals how the industry can make the right bets using tech tools that add science to the art of buying and planning.

     Watch the Replay
  • Notable Feet: How Customer-Driven Digital Product Development Helps Crocs Navigate Market Disruptions Product Development, Predictive Analytics, Digital Testing This webinar highlighted how Crocs enabled remote work while also fostering close collaboration, and leveraged data to shorten the distance between the consumer and the brand while boosting creativity and speed time to market. Watch the Replay
  • RECAP: NRF 2020: Vision Event Voice of the Customer NRF 2020 was a meeting of retail's best minds with 40,000 attendees and 800 exhibitors. This year's theme focused on vision and introduced visionary people, ideas, and experiences throughout the show.
    Visit Recap Page
  • RECAP: WWD CEO Summit | Decoding Price Elasticity Voice of the Customer CEO Greg Petro co-presented with Oliver Chen, Managing Director and Senior Analyst at Cowen and Company at WWD's 2019 Apparel & Retail CEO Summit. The retail leaders focused on two definitions of value: customer principles toward offensive products and the customer's view of product worth.
     Visit Recap Page
  • RECAP: World Retail Congress Product Design Our executive panelists included Francesca Danzi, Chief Client Officer of Tory Burch; Rajiv Suri, CEO of Shoppers Stop, one of India’s largest retailers; and Phillippe Chainieux, CEO of MADE.com. Each leader shared a unique perspective on how to connect and interact with their customer bases through loyalty programs, personalization, and differentiated products.
     Hear from Our Panel
  • FDRA Footwear Executive Summit Increasing Sales and Mitigating Risk Greg Petro, CEO of First Insight and Greg Tunney, President of Hush Puppies, Wolverine World Wide presented at FDRA 2019, discussing how Hush Puppies uses predictive analytics and consumer insights to reduce risk in their assortments, focus on winning products and improve pricing strategies in their business. Visit Recap Page
  • NRF 2019 Customer-Centric Merchandising While there’s been a lot of talk about how to understand and meet the needs of generations from the Boomers to Gen Z, each is evolving and fragmenting. What’s the secret to keeping up with all this change? Speed to market and customer focus. Learn how a customer-focused, data-driven culture can drive nimbleness, shorten supply chains and ensure you’re putting the most productive assortment forward, every time. Visit Recap Page
  • TAG Consumer Conference Pricing and Competitive Differentiation Watch Leah Robert, Chief Communication & Strategic Development Officer for Camuto Group and Greg Petro, CEO of First Insight, as they discuss how the First Insight solution helps Camuto Group bring value to their customers and retail partners. Visit Recap Page
  • NRF 2018 Pricing & Product Differentiation At Retail’s BIG Show 2018, First Insight hosted a panel discussion focused on the rise of disruptive technologies and their effects on consumer shopping habits, and ultimately, the retail industry. Visit Recap Page
  • FN CEO Summit 2017 Predictive Analytics & Product Design Picking the Winners and Avoiding the Losers Using Predictive Analytics and the Voice of the Customer

    Watch Leah Robert, Chief Communication & Strategic Development Officer for Camuto Group and Greg Petro, CEO of First Insight, as they discuss the challenging nature of the digital consumer and how the First Insight solution helps Camuto Group identify winning products in a highly competitive industry.     Visit Recap Page
  • PI Apparel | SAY YES TO THE DRESS Right Product, At The Right Price, Faster How David’s Bridal Develops The Right Product, At The Right Price, Faster With Predictive Analytics

    Mark Chrystal, SVP and Chief Supply Chain Officer at David’s Bridal and Gretchen Jezerc, VP Marketing at First Insight discuss how incorporating the voice of the customer into assortment and planning decisions can significantly reduce markdowns and inventory costs.     Visit Recap Page